Colorshop accepts the following forms of payment:
Taxes & Duties
Purchased goods may be subject to customs clearance, import duty, and other related charges on entry to the country of delivery. However, these charges are not included in our shipping fees. As a general rule, customers are responsible for liaising with their local delivery company for the settlement of these charges. Each country/region has its own policy outlining their preferred method of payment, and the amount of import duty or any other charges to be paid; therefore, Colorshop kindly requests that customers contact the appropriate authorities at the country of delivery for more detailed information.
Products are shipped using DHL Express. Tracking numbers are sent via email after orders have been shipped. Orders will be shipped in about 1-10 business days (except pre-orders).
International Economy mail 5-14 days
International Express mail 3-7 days
It is possible to reference the DHL Express home page to see the approximate number of days, however due to different postal services in the destination country, the number of days is only an approximation. Customs are closed on holidays in many areas, so the number of days to ship varies according to the day of the week. There is also the possibility that other customs circumstances may cause delays.
Delivery is available for over 90 countries/areas worldwide. However delivery is not available for every country/area. The ability to deliver constantly changes due to political reasons, economical reasons, legal reasons, conflicts, disasters, shipper restrictions, etc., in the destination country. When ordering, if delivery is deemed to be impossible, a cancellation notification will be sent after the order is received.
International Economy mail €12 (Except some areas.)
International Express mail €25
Returns will not be accepted due to the customer’s personal preferences. In the event an article is sent back to Denmark due to the recipient being absent for a long period, taxes or customs charges not being paid, a refund for the order will be paid, however shipping costs are the responsibility of the customer.
Dames and Loss
Colorshop, when shipping an order, does not take any responsibility for damage or losses caused during shipping. Products are shipped from Denmark by the DHL Express (postal service company) until reaching the destination country, after reaching its destination country, orders will be handled by delivery methods designated by the customer, being handled by postal workers in the country in question. In the event of delivery problems, generally the recipient should make inquiries with local postal workers.
Colorshop adheres to laws, regulations, and other standards relating to personal information protection. Colorshop collects personal information such as names, dates of birth, addresses, phone numbers, email addresses and other specific information that can be used to identify individuals.
Personal Information Collection
Colorshop collects personal information in the following situations.
Purpose of Personal Information Use
Personal information collected from customers by Colorshop must be used in the following situations.
In order to confirm or ship a request for an item.
In order to send replies and confirmations to inquiries.
In order to send information regarding products and services.
In order to notify customers of campaigns and new products.
Disclosure of Personal Information to Third Parties
Colorshop does not disclose personal data collected from customers to third parties except for in the following situations.
The consent of the customer is gained to disclose specific information to the third party.
It is necessary to complete payments for orders.
Postal workers are commissioned to ship the product.
A courthouse, the police or other public organizations make a formal request for legal reasons.
Management and Protection of Personal Information
Colorshop manages personal information collected from customers appropriately, in order to prevent loss, destruction, falsification, unauthorized access, and disclosure.
Disclosure, Revision, and Deletion of Personal Information
We endeavor to manage personal information to keep it as correct and up-to-date as possible. Concerning the disclosure and deletion of personal information, please personally contact Colorshop. In order to prevent personal information from being disclosed to third parties, we only respond to requests in the event that consent has been confirmed from the customer.